8 MyID Client Service error codes

881030

An unknown error has occurred

The MyID Client Service encountered an unknown error from which it could not recover.

There may be more information about the error in the client log, if logging is enabled.

3102130

Provided image path does not exist or is inaccessible.

The MyID Image Editor uses the current user's temporary folder as a cache, but it is unable to access it.

Ensure the user's temporary folder has appropriate permissions. By default, this can be found at %userprofile%\AppData\Local\Temp

3102131

Failed to load image. This is usually because it is in an unsupported format.

The MyID Image Editor was unable to process the provided data as a supported image type.

Ensure the provided image is in one of the supported formats:

• JPEG (*.jpg, *.jpeg)

• Bitmap (*.bmp)

• Graphics Interchange Format (*.gif)

• Portable Network Graphics (*.png)

10000224

Configuration File Error: Invalid configuration

The MyIdClientService.dll.config file is invalid, but the MyID Client Service could not determine the problem.

Ensure the configuration file exists, is populated with valid XML, and does not contain any duplicate or invalid values.

10000225

Configuration File Error: Server setting not found. Make sure you have provided a valid server or SSA install path.

No Server has been specified, and there is no path to a Self-Service App installation with a Server value in its configuration file.

Ensure the Server node in the configuration file has a valid value, or, if you are using the Self-Service App's configuration, ensure that Self-Service App's Server configuration contains a valid value and the MyID Client Service's SsaPath node contains the correct path to the Self-Service App program file.

10000226

Configuration File Error: DataSource setting not found. Make sure you have provided a valid DataSource or SSA install path.

No DataSource URI has been specified, and there is no path to an Self-Service App installation with a DataSource value in its configuration file.

Ensure the DataSource node in the configuration file has a valid value, or, if you are using the Self-Service App's configuration, ensure that Self-Service App's DataSource configuration contains a valid value and the MyID Client Service's SsaPath node contains the correct path to the Self-Service App program file.

10000229

A MyID Client Service window is already open. Please close any MyID Client Service windows and try again.

The MyID Client Service can display only a single applet window at a time, but an operation was attempted that requires a window to be displayed while one was already open.

Close any open MyID Client Service windows and try again.

10000233

Failed to initialise translations - see the log for more details.

There was an error updating the local translation cache.

There may be more information about the error in the client log, if logging is enabled.

10000234

Configuration File Error: Invalid DisableAccessControl setting provided; value must be either 'true' or 'false'.

An invalid value has been provided for the DisableAccessControl configuration.

Ensure the DisableAccessControl configuration has a value of either true or false. Removing the node from the configuration file is the equivalent of it having a value of false.

10000235

Configuration File Error: Invalid AccessControlAllowOrigin setting provided; value must contain at-least one fully-resolved URI, or, in the case of multiple allowed-origins, a comma-separated list of fully-resolved URIs.

Either the AccessControlAllowOrigin configuration has not been specified (and DisableAccessControl is not set to true), an invalid value has been supplied, or the value is not in the expected format.

Ensure the AccessControlAllowOrigin configuration is valid; value must contain at-least one fully-resolved URI, or, in the case of multiple allowed-origins, a comma-separated list of fully-resolved URIs.

10000228

Failed to bind to local web-socket port. Make sure another application is not running and consuming your port.

The MyID Client Service was unable to establish a binding to the port configured in the WebSocketPort configuration (default of 8081).

Close any applications that are consuming the port that the MyID Client Service is trying to bind to. If this is not possible, you can change the port the MyID Client Service uses by updating its WebSocketPort configuration; note that you must make the equivalent configuration change on the Operator Client server or it will not know which port to use to connect to the MyID Client Service.

This error may occur if you have installed the MyID Client WebSocket Service but have not configured the MyID Client Service to use it. See the Enabling or disabling the MyID Client WebSocket Service section in the Installation and Configuration Guide for details.

10000230

An error occurred when communicating with EdeficeSmartCard.

An unknown error occurred communicating with an internal component (EdeficeSmartCard).

There may be more information about the error in the client log, if logging is enabled.

10000231

An error occurred when communicating with Enveloper.

An unknown error occurred communicating with an internal component (Enveloper).

There may be more information about the error in the client log, if logging is enabled.

10000232

An error occurred when communicating with SoftwareCrypto.

An unknown error occurred communicating with an internal component (SoftwareCrypto).

There may be more information about the error in the client log, if logging is enabled.